Workspace App Chrome
- Users install Citrix Workspace app for Chrome OS from the Chrome Web Store by searching for Citrix Workspace and clicking Add to Chrome. Once installed, Citrix Workspace app for Chrome OS must be configured with connection details for Citrix Gateway and the Citrix Receiver for Web site providing that provides users’ desktops and apps.
- Citrix Workspace app for Chrome The new Citrix Workspace app (formerly known as Citrix Receiver) provides a great user experience — a secure, contextual, and unified workspace — on any device.
Also disconnecting through the menu of the Workspace app and reconnecting doesn't help. Workspace app version on my Chromebook: 21.1.6.4168 Chrome OS version on my Chromebook: Version 89.0.4389.76 (Official Build) beta (64-bit) Though the users we get the same complaints from most probably are not on the beta channel and have little to no.
Applicable Products
- Receiver
Symptoms or Error
This article is intended for Citrix administrators and technical teams only.
Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information.
Applications running in background app screen blanks out.
Steps to Reproduce:
Open some application. Eg: Browser, text editor.
Open Citrix Workspace app for Chrome or Citrix Receiver for Chrome and then Launch App/Desktop.
Background Application goes blank. i.e. either the browser or Citrix receiver for Chrome / Citrix Workspace app for Chrome storefront page.
Applicable Products
Citrix Workspace Extension Chrome
Citrix Workspace app for chrome earlier known as Citrix Receiver for Chrome and older versions of Citrix Receivers for Chrome.
Solution
Workaround: Clicking on the blank screen brings back the content of the application.
Roll back to Chrome OS version 66.
Problem Cause
This issue is the result of a bug introduced in Chrome OS 67 by Google. Track Bug here.
A list containing the majority of Citrix Workspace app for Chrome (formerly Receiver for Chrome) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Receiver for Chrome / Workspace app for Chrome:
Citrix Workspace App Chrome
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Workspace app for Chrome on Chromebooks appears top be ignoring power settings. For example, devices are going to sleep when they are set to not do so. | Citrix have an EAR version of Workspace app that addresses power management. | https://discussions.citrix.com/topic/399128-kiosk-workspace-and-power-management/ | |
| 2 | The keyboard stops working in a Citrix session until you exit and re-enter fullscreen. | Rolling Chrome OS back to v70 resolved the issue. | Google Chrome OS 71. | https://discussions.citrix.com/topic/401000-strange-keyboard-issues-on-workspace-for-chrome-1901-18113/ |
| 3 | When using HelloID as a Identity Provider for Chromebooks, connecting to StoreFront redirects the user to the Identity Provider login page again. | This issues is resolved in Workspace app 1906 for Chrome. | https://discussions.citrix.com/topic/402685-passing-saml-cookie-to-chrome-workspace-app-on-chromebook/ | |
| 4 | The Citrix PDF Printer is not getting created, even though policy 'Auto-Create PDF Universal Printer' is enabled. | The 'Citrix PDF Universal Printer' driver was not installed on the VDA. | https://support.citrix.com/article/CTX256664 | |
| 5 | When attempting to open files from Google Drive you receive error 'Citrix Workspace app can only open files from Google Drive'. | This is resolved in Workspace app 1907 for Chrome. | https://support.citrix.com/article/CTX260993 |